Managerial Competencies – Building Trust
Building Trust
Positive Indicators
- Provides an environment in which others can talk and act without fear of repercussion.
- Manages in a deliberate and predictable way.
- Operates with transparency; has no hidden agenda.
- Places confidence in colleagues, staff members and clients.
- Gives proper credit to others.
- Follows through on agreed-upon actions.
- Treats sensitive or confidential information appropriately.
Negative Indicators
- Has hidden agendas; disguises intentions and feelings.
- Is unpredictable and inconsistent in management approach.
- Tends to be lax in delivering on promises.
- Tends to stick to one style of communication.
- Actions inconsistent with what is conveyed.
- Makes it difficult or provides a disincentive for others to speak openly.
- Can be indiscreet.
Sample Questions
- Give me an example of how you have developed and maintained trust in the past.
- How effective were you at building and maintaining trust in your example?
- How could you be more effective at building and maintaining trust?
- What do you see as being the crucial issues to manage in order to get others to place their trust in you?
- How trusting are you of other people?
- Describe a time when others have been surprised about your reaction/approach to a management issue?
- Why was your reaction different from normal?
- How aware were people of your intentions?
- How predictable are you in your management approach compared to your peers?
- When have you chosen to keep sensitive information to yourself?
- What made you decide to do this?
- Why did you not choose to be open with the infonnation?
- How important is openness at work?
- Tell me about a person with whom you worked that you found difficult to trust.
- Why did you not trust them?
- How did you deal with them?
- How trusting are you compared with your colleagues?
- Tell me about the last time that you had to trust a new team member to do a task.
- How did you feel about it?
- What happened?
- What advice would you give to other managers/ supervisors in this situation?
- Describe a time when you have been unable to deliver on an agreed action.
- Why did this happen?
- How responsible were you for this?
- What were the repercussions?
- What did you do to try and overcome the problem?
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